How work is changing, seen through behavior change, skills, and the human side of AI adoption.
Enterprise platforms cost too much, mid-tier HRIS has no skills layer, and spreadsheets go stale. Why companies get stuck in the skills-visibility gap, and what fits instead.
When AI freed up its call centre, IKEA reskilled 8,500 workers into remote interior design and built a €1.3 billion business. Redeployment at that scale starts with knowing what your people can already do.
Reorg decisions are high stakes and irreversible. Most get made without a live view of what people can actually do, and the cost shows up later.
Most organizations are mid-way through AI adoption. Seen through a behavior change lens, the human side becomes something you can act on.